The failure mode is ordinary. The phone rings during late spring swarms, when a new colony in a soffit is a cut-out, not a can of spray, nobody answers, and someone sprays the soffit and the colony dies in the wall.
Ford answers and writes soffit, wall, or ground, and whether they are honeybees before talking about a clock time. The Comb weight turns those counts into pounds of comb so the company sees a size, not a vague "can you come look."
Then one company is offered the note. A local remover cuts the comb or sets the trap-out. Ford does not spray the wall. If the window cannot be met, the caller hears the next real opening, not a promise that keeps the board pretty.
The note is the product. A callback that skips soffit, wall, or ground, and whether they are honeybees creates the second angry call.
